8baji Privacy Policy — How We Collect, Use & Protect Your Data

1 Introduction

8baji ("we", "us", "our") operates the online betting and casino platform accessible at 8baji.io (the "Platform"), which is designed for the Bangladesh market and is available in English. We are committed to protecting the privacy and personal data of every individual who interacts with 8baji, whether as a registered account holder, a visitor browsing the Platform, or a user engaging with our customer support services.

This Privacy Policy explains in clear, accessible English: (a) what categories of personal data 8baji collects; (b) how and why that data is collected; (c) the legal basis on which we process it; (d) how it is stored, protected, and — where applicable — shared with trusted third parties; and (e) the rights you hold in respect of your own data and how to exercise them.

This Privacy Policy must be read alongside the 8baji Terms & Conditions (available at /terms-conditions) and the Responsible Gaming Policy (available at /responsible-gaming), both of which are incorporated by reference. Together, these three documents form the complete framework governing your relationship with the 8baji Platform.

2 Data We Collect

8baji collects the following categories of personal data:

2.1 Identity & Contact Data

• Full legal name (as it appears on your National ID card or passport)
• Date of birth (to verify the 21+ age requirement)
• Residential address
• Bangladeshi mobile phone number
• Email address

2.2 Identity Verification (KYC) Documents

• A copy of your National Identity Card (NID) or Bangladeshi passport
• A proof-of-address document (utility bill, bank statement, or equivalent) dated within the last three months
• Where required, confirmation that your payment method (e.g., bKash or Nagad) is registered in your own name

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts (in BDT / ৳), dates, payment method used, and transaction reference numbers
• Your 8baji account balance history
• Bonus credits applied to your account and associated wagering activity

2.4 Betting & Gaming Activity Data

• Bets placed, stake amounts, selected odds, settlement outcomes, and net win/loss figures
• Casino and slot game sessions, including game titles, session durations, bet sizes, and results
• Participation in promotions, tournaments, and special events

2.5 Technical & Usage Data

• IP address and approximate geolocation at the time of login and transactions
• Device type, operating system, and browser type
• Pages visited on the Platform, navigation path, session duration, and referring URL
• Login timestamps and session activity logs

2.6 Communication Data

• Live chat transcripts and email correspondence with 8baji customer support
• Feedback and survey responses, where provided voluntarily
• Responsible gaming tool submissions (deposit limit requests, self-exclusion applications, cool-off requests)

3 How We Collect Your Data

8baji collects personal data through the following means:

3.1 Directly From You

The majority of the personal data 8baji holds about you is data you provide to us directly, including:

• Information you enter during account registration (name, date of birth, email, mobile number)
• KYC documents you upload through your account verification panel
• Payment details you provide when initiating deposits or withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
• Correspondence you send to our support team via live chat or email
• Responsible gaming tool preferences and self-exclusion requests you submit through your account settings

3.2 Automatically

Certain technical and usage data is collected automatically as you interact with the Platform:

• Server logs capturing your IP address, browser type, referring URL, and pages visited
• Session cookies and local storage identifiers that maintain your logged-in state
• Analytics tools that measure aggregated page performance and user navigation patterns (no individual profiling for marketing purposes)

3.3 From Third Parties

In limited circumstances, 8baji may receive data about you from trusted third parties, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and others) who confirm transaction completion and payment account ownership
• Identity verification service providers who assist with KYC document validation
• Fraud prevention and anti-money laundering (AML) screening services

4 Legal Basis for Processing

8baji processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered 8baji user — including account management, payment processing, bet settlement, and customer support.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, age verification (21+), fraud prevention, and the retention of financial records.
• Legitimate interests: Processing carried out for 8baji's legitimate business interests where those interests are not overridden by your rights — including fraud detection, platform security, responsible gaming monitoring, and service improvement analytics.
• Consent: Processing carried out with your explicit consent — most notably the sending of optional promotional and marketing communications. Consent can be withdrawn at any time via your account settings or by contacting support.

5 How We Use Your Personal Data

The personal data 8baji holds about you is used strictly for the following purposes:

5.1 Account Operations

• Creating and maintaining your 8baji account
• Authenticating your identity at login
• Processing deposits and withdrawals in BDT via your chosen Bangladeshi payment method
• Settling bets and crediting casino or slot winnings to your account
• Applying bonus credits and tracking wagering requirement progress

5.2 Identity Verification & Compliance

• Verifying that you meet the 21+ age requirement
• Completing KYC identity checks prior to processing withdrawal requests
• Conducting anti-money laundering (AML) screening in accordance with applicable obligations
• Fraud detection, account security monitoring, and duplicate account identification

5.3 Customer Support

• Responding to your enquiries via live chat and email
• Resolving account disputes or betting complaints
• Processing responsible gaming tool applications (deposit limits, self-exclusion, cool-off periods)

5.4 Platform Improvement

• Analysing aggregated, anonymised usage data to understand how users navigate the Platform and identify areas for improvement
• Testing new features and product offerings
• Monitoring Platform performance and uptime

5.5 Marketing (Consent Only)

• Sending promotional offers, bonus notifications, and seasonal campaign communications (BPL cricket promotions, Eid bonuses, Pohela Boishakh offers) to users who have opted in to marketing
• Personalising the promotional content displayed to you within your account dashboard based on your gaming preferences, if you have consented to personalisation

6 Data Sharing & Third Parties

8baji does not sell, rent, or trade your personal data to third-party marketing companies or data brokers under any circumstances. Your personal data may be shared with third parties only in the following limited and controlled circumstances:

6.1 Payment Processors

When you make a deposit or request a withdrawal, the necessary transaction data (including your registered name and payment account reference) is shared with the relevant payment processor — such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard — to facilitate the transfer of funds. These processors handle your payment data in accordance with their own privacy policies and applicable payment industry security standards.

6.2 Identity Verification Providers

To fulfil our KYC obligations, 8baji works with third-party identity verification service providers who assist in validating the documents you submit. These providers are contractually bound to use your data solely for the purpose of identity verification and to maintain the confidentiality of the documents shared with them.

6.3 Game Studio Providers

Casino games and slots on the 8baji Platform are provided by licensed third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These studios may receive limited session data (such as a session token and stake data) to operate the game you are playing. They do not receive your full identity or payment data.

6.4 Fraud Prevention & AML Services

8baji uses third-party fraud detection and anti-money laundering screening tools. These services may process your transaction data and limited identity data to flag suspicious patterns. Any data shared with these services is governed by strict data processing agreements.

6.5 Legal & Regulatory Disclosure

8baji may disclose your personal data to law enforcement, regulatory authorities, or legal counsel where required to do so by applicable law, court order, or regulatory directive. In such cases, 8baji will disclose only the minimum data required to comply with the legal obligation.

7 Cookies & Tracking Technologies

8baji uses cookies and similar tracking technologies on the Platform. A cookie is a small text file stored on your device when you visit a website. Cookies help us operate the Platform securely and efficiently. The cookies used by 8baji fall into the following categories:

7.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They maintain your logged-in session, remember your language preference (English), and ensure that your betting and gaming activity is correctly associated with your account. The Platform cannot function properly without these cookies. They cannot be disabled.

7.2 Performance & Analytics Cookies

These cookies collect anonymised, aggregated data about how users navigate the Platform — such as which pages are visited most frequently and how long sessions last. This data is used solely to improve the Platform experience. No individual user is identified or profiled through these cookies.

7.3 Functional Cookies

These cookies remember preferences and settings you have chosen — such as your preferred deposit method or notification settings — so that you do not need to re-enter them on each visit.

7.4 Managing Cookies

You can manage or delete cookies through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in and using the Platform. Instructions for managing cookies in the most common browsers are available on the official support pages of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari.

8 Data Retention

8baji retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as set out in this Privacy Policy, and to comply with applicable legal and regulatory retention obligations. The following retention periods apply:

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Self-exclusion records are retained for a minimum of seven years from the date of application to ensure that exclusion requests are honoured even if a user subsequently requests account reinstatement.

9 Data Security

8baji applies a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the 8baji Platform
• Encrypted storage of sensitive personal data and KYC documents on secured servers
• Access controls limiting access to personal data to only those 8baji staff members who require it to perform their job functions, subject to confidentiality obligations
• Two-factor authentication (2FA) available to all registered users via their Bangladeshi mobile number — strongly recommended to activate via your account settings
• Regular security audits and vulnerability assessments of the Platform infrastructure
• Payment tokenisation: 8baji does not store full payment credentials such as bKash or Nagad PINs. Payment authentication is handled entirely within the payment provider's own secure environment.

No online platform can guarantee absolute security against all potential threats. If you believe your 8baji account has been compromised, change your password immediately and contact our support team at [email protected] or via live chat so that we can assist you in securing your account without delay.

10 Your Data Rights

As a registered 8baji user and data subject, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team at [email protected] or via live chat. We will respond to verified requests within five business days.

• Right of access: You have the right to request a copy of the personal data 8baji holds about you. We will provide this in a clear, structured format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent was the basis for processing), or where the data has been unlawfully processed. This right is subject to any overriding legal retention obligations — for example, we are required to retain financial transaction records for seven years.
• Right to restrict processing: You may request that we restrict our processing of your data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used machine-readable format, where the processing is based on consent or contractual necessity.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling for marketing purposes. You may also withdraw consent for marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

11 Children & Minors

8baji is strictly an adult platform intended for users aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes a date-of-birth requirement, and all accounts are subject to KYC age verification before any withdrawal is processed.

If 8baji becomes aware that personal data has been collected from a user who is under 21 years of age, we will immediately close that account, delete the associated personal data (subject to any mandatory legal retention requirements relating to the underage access incident itself), cancel all pending transactions, and forfeit any account balance in accordance with the Terms & Conditions.

12 Third-Party Links

The 8baji Platform may contain references or contextual links to third-party websites — for example, references to payment provider websites such as bKash or Nagad, or to game studio providers. Where such links exist, please be aware that 8baji has no control over the privacy practices or content of those third-party websites.

8baji's Privacy Policy applies exclusively to data processed within the 8baji Platform at 8baji.io. If you navigate to a third-party website via a link referenced on 8baji, you should review that website's own privacy policy before providing any personal data to them. 8baji accepts no responsibility or liability for the privacy practices of any third-party website.

13 Marketing Communications

With your consent, 8baji may send you promotional communications by email or mobile notification, including:

• Welcome bonus notifications and deposit match promotions
• Cricket betting promotions tied to BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures
• Seasonal offers for Eid, Pohela Boishakh, Victory Day (December 16), and Independence Day (March 26)
• New game announcements from studios including Pragmatic Play, Evolution Gaming, and Spribe
• Cashback offers and loyalty reward notifications

You can update your marketing preferences at any time through the notification settings in your account dashboard, or by emailing [email protected]. Opting out of marketing will not affect service communications — you will continue to receive emails related to account security, payment confirmations, KYC requests, and responsible gaming tool activations.

8baji does not use personal data for automated individual decision- making that produces legal or similarly significant effects on you without human review. Any account restriction or closure decision based on AML screening or fraud detection is reviewed by a member of the 8baji compliance team before being finalised.

14 Changes to This Privacy Policy

8baji reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or Platform functionality. When a material change is made to this Privacy Policy, we will:

• Update the "Effective Date" displayed at the top of this page to reflect the date the revised policy takes effect
• Display a prominent notice on the Platform and/or send a notification to your registered email address informing you that the Privacy Policy has been updated
• Where required by applicable law, seek your renewed consent before processing your data under the revised terms

Your continued use of the 8baji Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a change to this Privacy Policy, you should cease using the Platform and contact us to request account closure. The previous version of this Privacy Policy will be made available on request by contacting [email protected].

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or 8baji's handling of your personal data, please contact us through any of the following channels. All privacy-related enquiries are handled by our dedicated data support team and are treated with strict confidentiality.

• Email: [email protected] — include "Privacy Request" in the subject line for faster routing
• Live Chat: Available 24/7 inside your account dashboard after login, staffed by English-speaking support agents operating on Bangladesh Standard Time (UTC+6)
• Response Time: We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within five business days of identity verification

For urgent account security concerns — such as suspected unauthorised access to your account — please contact us via live chat for the fastest response.